Due to COVID19, transit times may take longer than usual. Priority shipping on all orders.

FAQs

**Soul Luna is taking all COVID19 health/sanitary precautions for everyone's safety** 

Are Your Crystal's Real?

Yes! Our crystals are natural high quality stones from Mother Earth that are cleansed with Love. They come from the mines of Brazil. We only provide earth sourced stones, however, some stones such as Agates may be dyed. The beautiful banding and color patterns found in the agates ARE natural and are simply brought out during the dyeing process.

My Crystals Look A Little Different Than The Photo Online: Please keep in mind every crystal and crystal candle holder will be different due to the natural cut of the stone from the mines. Color, texture, size, weight, formations, etc., will all be different from one to the next. We strive for consistency whenever possible. 

*Crystal holder and candle colors may appear slightly different to each user due to individual phone/computer monitors. 

What Wax Do You Use?

We use superior quality, Eco-friendly products of soy wax. Our wax is toxin free, paraben free, and phthalate free.


What Wick Do You Use?

Our wooden wicks are made in the U.S.A and are sustainable, natural, ethically sourced, and eco-friendly. The beauty of wooden wicks over alternative wicks is that wooden wicks diffuse heat more rapidly into the wax, and can push up to 35% more fragrance throw into a room for our customers.

We use whisper booster wicks, meaning our wicks have a bonus feature of making a slight crackling sound mimicking a campfire/fireplace. 


How Do I Set My Intention Before Lighting My Candle?

You can verbally (or in your head) state a prayer, affirmation, wish while lighting your candle. After you make your intention, let the thought and want of it go and let it be. Let God/Universe/Mother Earth take over. This may take minutes, days, or even weeks, but believe in the process and let it go. Some people don’t even make an intention and simply light the candle letting the crystal do its work. 


How Do I Burn My Candle Properly?

*Glass gets hot, do not touch burning candle*

  1. First and foremost, please be sure to burn your candles on a sturdy, fire resistant surface away from drafts, children, pets, and materials/items that can catch fire. Do not move a burning candle, use it as a nightlight, or blow it out. Do not use water to extinguish. It is best to use a snuffer. 

  2. Always trim your wick. Each time you light your candle, trim your wooden wick 0.2’or 5mm above the wax. If your wooden wick is too long, you will experience a flame that will dim, extinguish, or not even burn. Your wick is pre-trimmed, so no need to cut it your first light. For subsequent lightings, you can simply use your fingers to pinch off excess debris off the wick so it's 5mm. 

  3. Before each use, trim and wipe away any leftover soot and debris from the previous burn. For wooden wicks, you can simply use your fingers to pinch off any excess burnt wooden wick and tap off any excess debris. 

  4. Once your candle is lit, allow the flame to burn for 3-4 hours until there's a pool of wax that covers the entire surface. If you extinguish your wick too soon, your candle can create “tunneling", which is not fun and a waste of money, because it's likely you may not get much use out of your candle. *slight smoking is natural, especially if their is a draft in the wind. Avoid drafts in the room. 

  5. On the flip side, do not leave your candle burning for more than 4 hours. The candle can overheat if it is burning for too long. Due to lit flame, the glass WILL get hot. Be careful please. Do not touch a lit candle. 

  6. Never leave a candle to burn all the way down. Leave ½’’(13mm) at the bottom unburned. Soul Luna places inserts to prevent this from happening, so it stops burning past the insert.

  7. Last but not least….Take a deep breath, Set your intentions, and Enjoy!

I Want An Item That Is Out Of Stock: If an item is out of stock, please email us at info@soulluna.com, and we will put you on a waiting list. Or check back on our site regularly for stocked items.  

Do You Ship Internationally?

Unfortunately, we do not ship internationally at this time. We are hoping to implement international shipping soon. 

What Shipping Method do you use?

We use USPS Priority Shipping only at this time. 

We are not responsible for packages lost, stolen, or damaged in transit. For more information, please look at our Shipping and Returns page. 


Can I Return My Item?

Our goal is to make sure that our customers are completely satisfied with their purchase(s). Each of our products are very carefully inspected and packaged securely before being shipped out. However, due to the nature of our products, as well as candles being lit/used, our products cannot be refunded or exchanged. ALL SALES ARE FINAL. Please look into our Shipping and Returns page for more information. 

Exchanges: We don't accept exchanges at this time in the case your item is out of stock. However, feel free to email us to check on the status of stock items.

If you have any question, please email us at info@soulluna.com. 

Can You Apply A Discount Code After My Order Has Been Placed: No, we cannot apply a discount code once your order has been submitted. 

 

**Disclaimer The information on our website comes from our own experiences and from research, books, articles and information on the subjects/items.

Using or wearing, stones or crystals, does not mean that you can treat, cure or prevent any disease. Please consult your Health Care Professional for information on health care issues and do not stop any medications or courses of treatment, without first consulting your Health Care Professional.

The use of stones or crystals as a wellness therapy is one of personal choice. While stones/crystals have been used historically, to relieve or prevent symptoms, the items we sell or recommend on our website, offer no guarantee of results.

Crystal healing and other types of energy work are not to be considered as a substitute for traditional medical treatment.

If either you, or someone you know, has a serious health issue, you or they should consult their own doctor and/or other appropriate professional medical practitioner. The healing properties of crystals and stones, is from our personal literature readings and personal beliefs and experiences.

Just because a crystal or stone is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you, personally, will definitely experience or benefit from any such properties. 

Thank you