Shipping & Return

At Soul Luna, our goal is to make sure that our customers are completely satisfied with their purchase(s). Each of our products are carefully inspected and packaged securely before being shipped out. 

We require an email notification for return authorization, as well as picture proof of the shipping box and damage or wrong item received. For qualifying returns, items must be returned to us within 7 days of delivery of your purchase. Items must be returned new in its unused condition with its original padded packaging, boxes and accessories. Please note, we do not accept returns on used items. 

Soul Luna is not responsible for return packages lost in transit to our facility. In the unfortunate event your item is lost in transit back to our facility, please call your local USPS to file a claim.
Soul Luna will notify you once your returned item has been received and inspected. Credit will be applied to the original method of payment. Please allow several business days for refunds to be reflected back to your account, depending on your financial institution.  

What If I Entered My Address Incorrectly: You can try emailing us immediately, however in most cases once your order is placed, we cannot change your address or correct it, so please be careful when inputting your information at checkout. We cannot cancel an order once it’s processed and shipped. We will not reimburse lost or returned packages.

What If My Order Is Being Returned To Soul Luna: If your package comes back to our facility, is it typically due to an "insufficient address". This can happen due to:

• The shipping address does not exist
• The shipping address is misspelled 
• The shipping address is missing information (i.e. apt/address number)
• The carrier is unable to safely deliver the package to your mail box
• The addressee has moved
• The addressee has refused the package

A "Return To Sender" package will be re-stocked and a credit will be applied back to the original form of payment. Shipping fees will be excluded from the credit. You will have to place a new order to receive your product. Please note that we do not guarantee your items will be in-stock at the time of your reorder.

What If I Don't Like The Scent of The Item: We do not accept returns or exchanges. 

My Package Is Lost In Transit: Oh know! We're sorry to hear this. Sometimes tracking may not update until your package is scanned at your local carrier. In the event your package is lost/stolen/missing, please contact your local post office so they may track its whereabouts and file a claim. Soul Luna is not responsible for packages once they leave our facility, lost or stolen packages, and courier weather interruptions.  

Order Processing: Orders are processed in the order they are received and sent via USPS from California. *Processing days does not include weekends or holidays*. 

Your orders are hand-made and take time, please allow 1-5 business days from the time the order is placed. Please expect longer processing times during holidays. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. 

Do You Ship Internationally: At this time, we only ship domestically within the United States via USPS Mail.

If you have any questions or concerns, please email soullunaco@gmail.com and we will be more than happy to help.

With Love,

Soul Luna